Effective Date: October 16, 2026
This Refund Policy explains when and how refunds are provided for purchases made through Luny (https://luny.com.au). Read it together with our Terms and Conditions.
1. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a service is not supplied as described, you may be entitled to a remedy regardless of anything else stated here.
2. Change of mind
If you change your mind about an entry purchase, you may request a refund within 14 days of that purchase, provided the competition has not yet closed and the draw has not taken place. Where a refund is given, the entries bought with it are withdrawn from the competition.
3. After a draw has taken place
Once a competition has closed and the draw has been conducted, the entries for that competition have been used and are no longer refundable. This does not affect your rights under the Australian Consumer Law.
4. Duplicate or incorrect charges
If you have been charged twice for the same purchase, or charged an amount that does not match what was shown at checkout, contact us. We will investigate and refund any incorrect amount in full.
5. Memberships
You can cancel a membership at any time from your account. Cancelling stops future payments; it does not automatically refund a payment already taken. If you cancel within 14 days of a payment and have not used the entries or benefits from that period, contact us and we will consider refunding that payment.
6. Cancelled competitions
If we cancel a competition before the draw takes place, every entry purchased for that competition is refunded in full.
7. How to request a refund
Send a request through our contact page, including the email address on your account and your order reference. We aim to respond within 2 business days.
8. How refunds are paid
Approved refunds are returned to the original payment method. Once we process a refund, your bank or card issuer usually takes 5 to 10 business days to make the funds available; that timing is set by them, not by us.
9. Contact
If you have a question about this policy, please get in touch through our contact page.